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Official Institutional Governance • Surat, Gujarat
MASTER SERVICE AGREEMENT•Version 2.4 • Effective September 2026

Terms of Service & Deployment Agreement

Operational Standards, SLA Commitments & Licensing for Hi-Tech AI Systems

Service Level Commitment (SLA)

Engineered for continuous production availability with rapid emergency support response.

99.9%
Core Uptime
< 4 Hr
Sev-1 Response

1. Acceptance of Terms

By accessing or utilizing services provided by Hi-Tech AI Solutions & Services, including JyotOS, ScholarCard AI, StaffBridge, EventOS, and custom automation architectures, client institutions agree to be bound by these Terms of Service.

2. Licensing & Multi-Tenant Deployment

Hi-Tech AI Solutions grants the client institution a non-exclusive, non-transferable license to operate contracted modules across designated campus departments, student bodies, and faculty administrators.

  • Client institutions maintain complete ownership of all student academic data, faculty records, and proprietary operational datasets uploaded to the platform.
  • The underlying cognitive algorithms, source code, design systems, and AAI engine models remain the proprietary intellectual property of Hi-Tech AI Solutions & Services.

3. Acceptable Use & Academic Integrity

Users of the platform agree to adhere strictly to standards of academic integrity, legal compliance, and authorized access governance.

Prohibited Conduct

Reverse engineering compiled software, attempting cross-tenant cryptographic partition breach, injecting unauthorized adversarial prompts into AI agent interfaces, or distributing fraudulent examination credentials is strictly prohibited and results in immediate service termination.

4. Governing Law & Jurisdiction

These Terms of Service and all institutional deployment contracts shall be governed by and construed in accordance with the laws of the Republic of India. Any disputes arising hereunder shall be subject to the exclusive jurisdiction of the competent courts in Surat, Gujarat, India.

Corporate Entity: Hi-Tech AI Solutions & ServicesBhavani Complex, Katargam, Surat, Gujarat 395004
Governance Inquiries: hitech.nft@gmail.com